Privacy Policy

This Privacy Policy describes how Nora Norwich collects, uses and protects your personal information when you visit or purchase from noranorwich.co.uk.

By using our website, you agree to the collection and use of information as described in this policy.

Information we collect

This includes your name, email, phone number, billing and shipping address, order details, payment confirmation, device and browser information, IP address, and general website activity.

How we use it

We use this information to process orders, send updates, respond to service requests, manage returns, improve our site, detect fraud, send marketing if you've subscribed, and comply with our legal obligations.

Shopify

Our store is hosted on Shopify, and your data is stored securely within Shopify's systems.

Payments

Payments are processed securely through our payment providers. We don't store your full card details.

Sharing your information

We only share your information where needed, including with Shopify, payment processors, shipping carriers, suppliers and fulfilment partners, support tools, email platforms and analytics tools.

Direct supplier fulfilment

Relevant shipping details may be shared with our suppliers, including suppliers based overseas, so your order can be fulfilled.

Marketing emails

You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us at info@noranorwich.co.uk

Cookies

We use cookies to improve browsing, remember preferences and analyse traffic. These can be managed through your browser settings.

Data security and retention

We take reasonable steps to protect your data and only keep it for as long as needed.

Your rights

You can contact us at info@noranorwich.co.uk to request access to, correction of, or deletion of your personal information.

Contact

Nora Norwich, info@noranorwich.co.uk, noranorwich.co.uk